Get in Touch
Company Information
| Company: | Ionospheric Solutions Inc |
| Address: | 1234 Space Weather Drive Boulder, CO 80301 United States |
| Phone: | +1 (303) 555-IONO (4666) |
| Email: | info@ionosphericsolutions.com |
| Hours: | 24/7 Operations Center Business Hours: Mon-Fri 8AM-6PM MT |
Emergency Support
Critical Operations
For critical space weather events and emergency support, our operations center is staffed 24/7 to provide immediate assistance to enterprise clients.
- Emergency Hotline: +1 (303) 555-9999
- Critical Alerts: alerts@ionosphericsolutions.com
- Response Time: < 15 minutes for enterprise clients
- Coverage: Global 24/7/365 operations
Contact by Department
Sales & Business Development
New Customers
- Email: sales@ionosphericsolutions.com
- Phone: +1 (303) 555-SALE (7253)
- Contact: Michael Thompson, VP Sales
- Best For: Pricing, demos, enterprise solutions
Technical Support
Existing Customers
- Email: support@ionosphericsolutions.com
- Phone: +1 (303) 555-HELP (4357)
- Portal: support.ionosphericsolutions.com
- Best For: API issues, integration help, training
Research & Partnerships
Collaboration
- Email: research@ionosphericsolutions.com
- Contact: Dr. Sarah Chen, CTO
- Best For: Academic partnerships, R&D collaboration
- Focus: Joint research, data sharing, innovation
Response Times & Service Levels
| Customer Tier | Email Response | Phone Support | Emergency Response | Account Manager |
|---|---|---|---|---|
| Consumer | 2-3 business days | Email only | Not available | Self-service portal |
| SMB | 4-8 hours | Business hours | Best effort | Shared account manager |
| Enterprise | 1-2 hours | 24/7 availability | < 15 minutes | Dedicated account manager |